Information about privacy policy & cookies
Personal designations shall include both genders in line with the English language.
1. Contact Data and Contact Persons
Hotel Kaiserblick Künig GmbH & Co KG
Kirchbichl 5
6352 Ellmau
Austria
Contact person:
Margaretha Künig
Tel.: +43 (0) 5358 2230
E-Mail: office@kaiserblick.at
2. Protection of Personal Data of Natural Persons
Hotel Kaiserblick Künig GmbH & Co KG informs about the data processing and its legal bases pursuant to Art. 13 of the GDPR. The legal bases are generally the contractual relationship and the consent.
We only collect those personal data that are required for performing and handling the con-tract and which you provided voluntarily.
Hotel Kaiserblick Künig GmbH & Co KG will process your personal data in line with the GDPR based on the laws, the contract or your consent.
3. Type of Processed Data
We process your personal data which you provide to us under the contractual relationship or based on a relationship prior to entering into a contract (e.g. booking request), such as e.g. your name, address, email address, telephone number, date of birth. Moreover, we will store the data of your contact with us, such as the booking history, your inquiries, contracts, any hotel services you used, etc.
Other data will be processed if you use special services or offers (in particular our Hotel App and the Hotel’s WiFi). We will inform about them in the separate Articles below.
4. Purpose and Legal Basis of the Processing
If you contact us through our website, if you make a booking, subscribe to our newsletter or use other services of our Hotel, we will store the information you entered in the form. If any inquiry or booking process is aborted, no data will be stored.
We process your personal data for the purpose of performing our obligations prior to enter-ing into a contract, such as answering your inquiries, for the purpose of performing the con-tract and the ancillary service associated therewith, such as accounting, provision of ser-vices, etc. and to comply with our legal obligations.
The legal basis for the data processing is, thus, the contract or the relationship existing prior to entering into a contract and the Austrian legislation, insofar as any legal retention obliga-tions arise from such. If the processing is not necessary for contractual purposes, it will be made on the basis of your consent.
5. Newsletter and Sending of Advertising Materials, Competitions
Insofar as you have given your consent, we will process your data also for advertising and information purposes, for example, to send you our newsletter or offers or for your partici-pation in competitions. > office@kaiserblick.at
You may withdraw your consent at any time.
6. Use of the Hotel’s WiFi
If you use our WiFi network, data of this internet connection (traffic data), such as, in partic-ular, your IP address, MAC address, time of access and duration of the connection, will be stored. No contents data will be stored. The data will be stored and deleted in line with the provisions of the TKG (Austrian Telecommunication Act).
7. Use of the Hotel App
You have the option to download the App of the Hotel from Google Play or in the App-Store. When you install the App, you will be asked for your consent to the processing of your per-sonal data. The App cannot be installed, unless you give your consent. In addition, you will be asked to grant authorisations of the App on your mobile device. You may individual grant or reject these authorisations.
The following data will be processed when you use this App:
- mobile device and operating system;
- IP address;
- MAC address;
- location data;
- network data;
The data will be stored for as long as the App is installed on your mobile device; they will be deleted upon deinstallation.
8. Payment Systems
When you place your booking through the Hotel’s online booking and payment system, you may pay with your credit card. For this purpose, you will be directed to a credit card pay-ment system where you can directly enter the data of the credit card.
Your payment data (credit card data) will be processed for handling the payment.
9. Retention of Data
We will only store your data for as long as it is required for the above mentioned purpose or for as long as it is necessary pursuant to legal retention obligations or justified for protecting legitimate interests, such as to defend against claims for damages.
Moreover, the data will only be stored based on your consent and until such is withdrawn. We are not obliged to permanently store the data, despite your consent, and may thus delete them at any time.
The traffic data of WiFi connections will be stored or deleted pursuant to the provisions of the TKG.
10. Transfer of Data
Data will only be transferred to third parties, in particular, external service providers, such as IT service providers, tax advisors or accountants if that is required for the performance of a contract or to perform measures prior to entering into a contract. The data may also be shared with lawyers or authorities to protect our legitimate interests.
Please note that under the conditions set out in Sec. 99(5) of the TKG, we are authorised and obliged to share traffic data of WiFi connections with courts, prosecutors and authorities.
Data processor contracts are concluded with the service providers pursuant to Art. 28 of the GDPR.
The data will be transmitted by and stored in servers of our IT service provider and our payment service provider that are located in the EU / EEA. No data will be transmitted to non-EU countries.
11. Data Security
We take adequate precautions pursuant to the state of the art and technical and organisa-tional measures to protect your personal data.
But, despite our efforts, it cannot be excluded that information that you transfer over the in-ternet or through other telecommunication networks will be inspected and used by other persons. We assume no liability for such unauthorised use of your data by third parties.
12. Your Rights
As a data subject, you have the right, at any time, to access the personal data we store about you, to receive information on their origin and recipient and the purpose of the data pro-cessing; you also have a right to rectification, data transfer, objection, restriction of pro-cessing and blocking or erasure of incorrect data or data that is unlawfully processed. You have the right, at any time, to withdraw the consent you have given for the use of your per-sonal data.
Your wish can be complied with, unless that is opposed by laws, agreements or legitimate in-terests of the controller.
Insofar as your personal data are subject to change, please provide us with a notification.
You may direct your request for access, erasure, rectification, objection and/or data trans-fer, in the latter case, unless that causes disproportionate efforts, to the above mentioned ad-dress of the controller.
If you are of the opinion that the processing of your personal data by us violates applicable data protection laws or that your claims under data protection laws were violated in any other way, please provide us with information to enable an investigation. You have also the option to complain before the competent supervisory authority. The competent authority in Austria is the Austrian Data Protection Authority.
13. Privacy Policy for Website, Cookies and Online Services
13.1 Server Log Files
The provider of this website automatically collects and stores information in so-called server log files, which your browser transmits automatically. These include in particular:
- IP address (usually anonymized or shortened)
- Date and time of the request
- Accessed page/file
- Amount of data transferred
- Notification of successful retrieval
- Browser type and version
- Operating system
- Referrer URL (previously visited page)
The processing of this data is based on Art. 6(1)(f) GDPR (legitimate interest). Our legitimate interest lies in ensuring the technical functionality, security, and optimization of the website.
This data is not merged with other data sources.
The data is stored only as long as necessary to ensure proper operation.
13.2 Cookies and Consent Management
Our website uses cookies and similar technologies.
Cookies are small text files that are stored on your device and do not cause any harm.
We distinguish between the following categories:
- Strictly necessary cookies
These are essential for the operation of the website and cannot be disabled.
- Statistics cookies
These help us understand how visitors interact with our website.
- Marketing cookies
These enable personalized advertising and remarketing.
Non-essential cookies are only set with your explicit consent in accordance with Art. 6(1)(a) GDPR.
Consent is obtained via a cookie consent tool when you first visit the website.
You can withdraw or modify your consent at any time with effect for the future.
13.3 Google Analytics
This website uses Google Analytics 4, a web analytics service provided by Google LLC.
Google Analytics uses cookies to analyze how users interact with the website.
Processing is carried out exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR.
The information generated by cookies about your use of this website is generally transmitted to and stored on servers in the United States.
For data transfers to the United States, an adequacy decision of the European Commission (EU-US Data Privacy Framework) applies. In addition, standard contractual clauses are used.
Your IP address is anonymized within the European Union before transmission.
You can withdraw your consent at any time via the cookie banner.
Further information can be found in Google’s privacy policy.
13.4 Google Ads Remarketing
We use the remarketing function of Google LLC.
This function enables us to present interest-based advertisements to visitors of our website within the Google advertising network.
A cookie is stored in your browser to recognize you when you visit other websites.
Processing is carried out exclusively on the basis of your consent pursuant to Art. 6(1)(a) GDPR.
You can withdraw your consent at any time.
13.5 Facebook Pixel (Meta)
With your consent, we use the “Facebook Pixel” of Meta Platforms, Inc..
This allows us to track user behavior after they have seen or clicked on a Facebook or Instagram advertisement.
This serves to evaluate and optimize our advertising activities.
Processing is based on your consent pursuant to Art. 6(1)(a) GDPR.
We are jointly responsible with Meta in accordance with Art. 26 GDPR.
Data may be transferred to the United States. The EU-US Data Privacy Framework and standard contractual clauses apply.
13.6 Social Media Plugins
Our website includes plugins from various social networks.
These plugins are only activated with your consent (e.g., via a two-click solution or consent tool).
When activated, a connection to the servers of the respective provider is established, and personal data (e.g., IP address) may be transmitted.
13.7 Facebook and Instagram
Our website includes functions of Facebook and Instagram, provided by Meta Platforms, Inc..
If you use these functions, data may be linked to your user account.
Further information can be found in Meta’s privacy policy.
13.8 LinkedIn
Our website uses features of the LinkedIn network, provided by LinkedIn Corporation.
When visiting a page with LinkedIn features, a connection to LinkedIn servers is established.
Processing is carried out only with your consent pursuant to Art. 6(1)(a) GDPR.
13.9 YouTube
Our website uses plugins from YouTube, operated by Google LLC.
When accessing a page with YouTube content, a connection to YouTube servers is established.
Integration only takes place with your consent.
13.10 Snapchat
Our website includes features of Snap Inc..
When using these features, data may be transmitted to Snapchat.
Processing is carried out exclusively on the basis of your consent.
13.11 Pinterest
Our website uses plugins from Pinterest, Inc..
When accessing pages with such plugins, a connection to Pinterest servers is established.
Processing is carried out only with your consent pursuant to Art. 6(1)(a) GDPR.
13.12 Trackboxx
This website uses the web analytics service Trackboxx provided by Trackboxx GmbH, Germany.
Trackboxx is used for the anonymized analysis of user behavior in order to optimize the website.
According to the provider:
Since no personal data is processed, no consent is required.
The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in optimizing our online offering).
Further information: https://trackboxx.com/datenschutz
13.12 Withdrawal of Consent
You may withdraw your consent at any time with effect for the future.
Withdrawal can be made via the cookie consent tool or your browser settings.
13.13 Your Rights
Under the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to restriction of processing
- Right to data portability
- Right to object
- Right to lodge a complaint with a supervisory authority
13.14 Updates
This privacy policy is currently valid (as of 2026). We reserve the right to update it if necessary.
