We have probably never experienced a year like this before. But that is no reason to do without a well-deserved winter holiday. We as a hotel, and of course the entire Wider Kaiser region, do everything in our power to ensure that you can enjoy skiing safely. We have taken special measures and tightened our already strict hygiene and safety concept even more - so that you can definitely enjoy a relaxing skiing and wellness holiday at the Wilder Kaiser this winter as well.
Of course we also appeal to your personal responsibility and respectful cooperation, because these are the best conditions for a great and safe winter holiday.
Our current hygiene and safety precautions
Booking & Arrival
Until further notice we have adjusted the cancellation conditions to the current situation. If, due to COVID, arrival or stay is not possible, a short-term cancellation or rebooking is of course possible at no charge. Please bring your own mouth and nose protection and wear it in all public areas.
Reception / Check-In
We ask you (as ordered by the government) to wear a mouth and nose protector in all public areas.
Of course you can pay contactlessly or we ask you to refrain from cash payments at the moment.
Kaiserblick boarding house
Only individuals, couples, small groups arriving together and families are allowed at the same table.
Wellness area & Spa
You can enjoy our massage & cosmetic services as usual. Ongoing disinfection of the beds and all contact surfaces after each treatment is a matter of course.
Our spacious wellness areas offer a lot of space and freedom and are open to the public in compliance with the minimum distance and the maximum number of persons allowed as well as the official regulations.
Our cleaning & disinfection plan has been coordinated on the basis of the current hygiene guidelines of the Austrian Hotel Association.
Disinfection stands are distributed throughout the hotel at sensible locations (entrance area, restaurant, reception, Kaiser-Spa, wellness areas).
A detailed list of all our measures can be found here.
Of course you also have the possibility to have a Covid-test before, during or after your holiday with us. If you, as a guest, would like to be tested before you go home, you can do this on Monday, Tuesday and Friday as part of the employee tests, which take place weekly. The costs are 85,- Euro. The test result is available within 48 hours and is sent to your smartphone.
IMPORTANT: If you want to be tested here, you must register for the test with the landlord in advance!
And finally, the most important of all questions:
Is a holiday at the Wilder Kaiser currently safe?
Because in the region Wilder Kaiser (Going, Ellmau, Scheffau and Söll) there is currently (as of 30.9. 9.00 am) only one person tested positive for COVID-19, that is 1 active case. Together we will do our utmost to provide you with a perfect, carefree and unforgettable winter at the Wilder Kaiser.
Don't let the joy of a holiday be taken away from you!
We are looking forward to you!
Fun in the mountains
Sports & Nature
Wellness & Spa
Things to know